Due to the number of requests we receive every day, we would like to remind all customers that, for security reasons, our staff is not allowed to provide information about services or accounts when an e-mail request is sent from an address that is not registered in the GiDiNet database, or from an address linked to a different account.

All replies containing information about a service will always be sent exclusively to the e-mail address registered on the account that owns that service.
Even if a different reply-to address is specified, our response will still be delivered to the official account address, for the customer’s security.

If you need to receive technical support at a different e-mail address than usual, you can update your account’s e-mail address directly from the control panel, under "Configuration" - "Change your account e-mail address".

For any operation that may require changes to the status of an account or its services, our staff may ask you to open a ticket from the control panel, so that we can verify the identity of the requester before proceeding.

To avoid delays in handling your support requests, we strongly recommend using the trouble ticket system for all enquiries related to your account.