GiDiNet - Contact us

Contact form Frequently asked questions Technical support Complaints

Welcome to our contact section. To get a fast and qualified response, please use the following form, our staff will contact you shortly.

Request type
Subject *
Your E-Mail *
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Privacy policy: Accept	In accordance with law Art. 13, D.Lgs. 30 June 2003, n. 196, "Codice in materia di protezione dei dati personali", the personal data gathered will be collected by GiDiNet and used used for to deploy and maintain the required services. The conferral of personal data is mandatory for us to fulfill your request. The law awards you certain rights relating to the treatment of your personal data as written in of Law Art. 7 D. Lgs. 30 June 2003. The holder responsible for the use of the data is the GiDiNet owner.

You will receive a response from staff in 1-3 business days, depending on the type of request; if you need technical support for the services you purchased please log in to the member's area and send your request using the Trouble Ticket feature.

You can contact us also by e-mail to the following address: info@gidinet.com
For abuse complaints, write to: abuse@gidinet.com, please write all details (e.g. e-mail message headers)

We currently don't have a telephone number for sales questions of international customers.

Frequently asked questions

Q: Can you provide custom services?

A: Unfortunately we cannot provide custom services, if you are interested in a service that is not in our list, even if now we can't provide it, please leave feedback. Tips collected are evaluated by staff in the selection of new services to implement. Click here for more info - Send your feedback

Q: How can I retrieve the auth code of my domain?

You can get your domain auth code from the control panel start page, box "Manage your services", write the domain name and choose "Registrar lock and Auth. code"; you can also get the auth code from the domain list, following the "Manage" link of the domain. This page is also valid for .it domains auth codes. - Click here for more info

Q: How can I contact a domain registrant?

In order to contact a domain registrant you can search for contact details on the website, or use the registry whois to view registrant details - Click here for more info
We have received requests for contact for domains defined our when in fact they are not and the information is clearly visible on whois. Remember that by providing a domain registration service, domains are registered by our customers; we encourage you to check the domain registrant details on the registry whois and remember that our domains are exclusively those with registrant (and not registrar) GiDiNet.
Each domain is assigned to its holder (the registrant on the whois) as long as he maintains it; a domain does not belong to the registrar.

Technical support

Are you a customer? To proceed, you must log in, so you can submit a technical support request through Trouble Ticket.

Log in with your account from the left box "Login to member's area", then go on the menu "Support" - "Support / Trouble Ticket". Click here to access to this page.

The technical support requests are handled by the staff within 1 business day.

Complaints

Are you a customer? To proceed, you must log in, so you can submit your request through Trouble Ticket.

Log in with your account from the left box "Login to member's area", then go on the menu "Support" - "Support / Trouble Ticket". Click here to access to this page.

The documentation will be verified by the staff and you will receive a response within 3 business days.

For problems related to orders, before proceeding please read our Refund Policy.